Direct Comfort™ online heating and cooling systems


Internet Purchases

Direct Comfort™ Policy Involving Online Sales to Consumers


Homeowners using the Internet to locate information regarding residential heating, ventilation, and cooling (HVAC) systems may discover several websites offering a direct-to-consumer purchase opportunity. Homeowners should keep in mind that HVAC systems and components are designed to be installed by qualified HVAC professionals. The installation of HVAC systems includes electrical, gas and refrigerant connections and is generally regulated by multiple laws, codes and guidelines at the federal, state and local levels. Further, the failure to properly install HVAC equipment can raise personal safety and performance concerns.

Selecting a qualified HVAC professional can make certain your HVAC system or component is installed according to the equipment’s installation guidelines and that all local, state, and federal codes and regulations are met.  Following this best practice policy will ensure your family enjoys the best overall comfort performance and results from your new energy efficient Direct Comfort™ HVAC system or component for years to come.

Online Sales Policy


No limited warranty coverage is offered on Direct Comfort brand equipment purchased by consumers over the Internet, including web-based auctions, telephone or other electronic means, unless the unit is installed by a dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements.


This policy is necessary to ensure that Direct Comfort brand equipment is installed properly, in compliance with applicable laws, rules and codes, and in a manner that addresses the proper performance of Direct Comfort brand equipment.


As outlined below, the failure to comply with this policy could lead to violations of applicable law that are punishable by fines.


Licensing and Permitting Requirements


It is common that an HVAC installer must be licensed by the state or municipality in which the HVAC equipment is to be installed. Some jurisdictions may, in addition, have permitting requirements. (Consult your local laws and rules to determine the requirements imposed by your jurisdiction.) Further, local building codes often require that specific types of HVAC connections be made by licensed professionals. For example, licensed plumbers may be required to make any gas or water connections necessary in the installation of an HVAC system; and licensed electricians may be required to make all electrical connections to the HVAC system.


Refrigerant Requirements


Many HVAC cooling equipment and systems require the use of a refrigerant. The most common refrigerant in the HVAC industry is R-410A. Federal, state, and local laws and guidelines are applicable to the introduction, reclamation, and recycling of these refrigerants. Violation of such laws may result in fines to any non-licensed or non-certified HVAC installer. Consult your local laws and guidelines for full details.


Consumer Protection Laws


Websites, market places, or auction listings claiming that the Direct Comfort equipment being sold is covered by Direct Comfort product limited warranties can be erroneous and deceptive, and therefore violate Federal and, in some cases, state, consumer protection laws.  Note: Direct Comfort products are covered by product limited warranties when installed by qualified technicians, adhere to each individual product’s installation specifications, and meet all applicable laws, codes and guidelines at the federal, state and local levels.

Third Party Independent Internet Resellers

More and more homeowners want the ability to find and research which is best HVAC system or component that meets the needs and comfort of their family.  This is exactly what the Direct Comfort brand is designed to provide, the best overall value to today’s savvy online shoppers.  To learn more about Direct Comfort system or component is right for your home or find one of our third party independent internet resellers, to learn more visit Buying.

Direct Comfort Product Warranties

The Direct Comfort brand offers standard warranty coverage without the need to register and additional warranty protection if you register on the Direct Comfort website.*  In both cases, installation must be performed by a qualified installer.  To learn more please visit Limited Warranties or Warranty Registration.

*Registration is not required in California or Quebec to get the additional protection.   

Buying HVAC Equipment Online

At Direct Comfort, we want to make sure every homeowner considering purchasing their next HVAC component or system online is aware of several key factors.  Homeowner need to make certain you are choosing the right internet provider, selecting the proper HVAC product for your home, and adhering to all local, state, and federal codes and regulations.